Who operates Magic Red Casino?
Magic Red Casino is operated by AG Communications Limited, a Malta-registered company that forms part of Aspire Global International Ltd, which now sits inside the wider NeoGames / Aristocrat group.
About Magic Red Casino
A long-standing UK-licensed casino brand operated by AG Communications Limited under the Aspire Global / NeoGames group. Discover our company background, licensing scope, brand timeline and how to reach our team.
Who We Are
Magic Red Casino is a UK-facing online casino brand that has operated since 2014, making it one of the longer-running platforms in the British market. The site is run by AG Communications Limited, a Malta-based licensee that forms part of the Aspire Global International group, which itself sits within the wider NeoGames corporate family.
Our identity blends a vintage Las Vegas vibe with a modern, browser-based gaming platform: a large slot library, a full live dealer floor and a curated set of table games sit alongside UK-compliant payment options, regulated bonus terms and an English-language support team. The pages below break down exactly who runs the brand, how it is licensed and how to get in touch.
Operator Information
The legal entity behind Magic Red Casino is publicly registered and regulated. The table below sets out the key corporate details, including the operating company, parent group and registered jurisdiction.
| Field | Detail |
|---|---|
| Brand | Magic Red Casino |
| Operating Company | AG Communications Limited |
| Parent Group | Aspire Global International Ltd |
| Wider Group | NeoGames S.A. |
| Registered Office | Malta |
| Year Launched | 2014 |
| Primary Market | United Kingdom |
| Platform Languages | English (en-GB) |
| Currency | GBP (£) |
| Minimum Player Age | 18+ |
Licensing & Regulation
Operating a UK-facing casino requires a remote operating licence issued by the UK Gambling Commission. AG Communications Limited holds this licence under reference 39483, with additional regulatory cover from Malta and Sweden for activity in those jurisdictions.
UK Gambling Commission
- Licensee
- AG Communications Limited
- Reference
- 39483
- Status
- Active
- Scope
- Remote casino, bingo, betting
Malta Gaming Authority
- Licensee
- AG Communications Limited
- Reference
- B2C
- Status
- Active
- Scope
- EU/EEA online gaming
Swedish Gambling Authority
- Licensee
- AG Communications Limited
- Reference
- Spelinspektionen
- Status
- Active
- Scope
- Regulated Swedish market activity
Player Age Requirement
- Check
- Mandatory KYC
- Register
- UK GamStop
- Status
- Enforced
- Scope
- 18+ verification & self-exclusion register
UKGC Licence 39483
Held by AG Communications Limited, covering remote casino activity for British players.
SSL Encryption
All account, payment and personal-data traffic is encrypted in transit between browser and platform.
KYC & AML
Identity, age and source-of-funds checks are run before withdrawals are released, in line with UK rules.
Brand Timeline & Markets
From its 2014 launch to its current position inside one of the larger publicly-listed iGaming groups, Magic Red has gone through several ownership and regulatory milestones. The timeline below summarises the key dates.
- 2014
Magic Red Casino brand launched
First version of the platform live for UK players
- 2017
Brand operated by Aspire Global / AG Communications
Modern site relaunch on the Aspire platform
- 2022
Aspire Global acquired by NeoGames S.A.
Brand becomes part of a Nasdaq-listed group
- 2024
NeoGames acquired by Aristocrat Leisure
Magic Red sits within a global gaming group
- Today
UK, Malta and Sweden regulated activity
Three live regulator footprints in EU + UK
Markets & Localisation
United Kingdom
Primary, GBP, en-GB
Malta
Operator base
Sweden
Local licence
EU / EEA
Selected markets
Contact & Support
Our customer service team handles account, payment and gameplay queries from UK and international players. The contact channels and operating hours below show how to reach us and what each route is best for.
| Channel | Detail | Hours | Best For |
|---|---|---|---|
| Live Chat | In-platform widget | Daily, 06:00–23:00 GMT | Fastest route, real-time questions |
| support@magicred.com | 24/7 inbox | Documents, complaints, KYC | |
| Phone | +44 203 318 9367 | Daytime UK hours | Urgent account issues |
| Help Centre | Self-service FAQ | Always on | Bonuses, payments, account setup |
| Responsible Gambling | In-account tools | 24/7 | Limits, time-out, self-exclusion |
Swipe to see all columns
Written Enquiries
- Email is the right channel for document uploads (ID, address, source of funds).
- Include your registered username and the issue reference if you have one.
- A response acknowledgement is sent automatically; full reply follows within standard SLA.
Live Chat & Phone
- Live chat sits inside the player account; sign in to start a conversation.
- Phone support is best for urgent payment or login issues.
- All channels operate in English for the UK market.
Certifications & Player Protection
As a UK-licensed operator, Magic Red Casino is bound by the Gambling Commission's Licence Conditions and Codes of Practice (LCCP). The table below summarises the key certifications and player-protection measures applied across the platform.
| Area | Standard | What It Means |
|---|---|---|
| Game fairness | Tested RNG via licensed providers | Outcomes are random and independent of past spins. |
| Data security | SSL/TLS encryption | Account and payment data is encrypted in transit. |
| Identity checks | KYC under UKGC LCCP | Age, identity and address verified before withdrawals. |
| Anti-money laundering | UK Money Laundering Regulations | Source-of-funds checks on higher-spend accounts. |
| Self-exclusion | GamStop integration | Players on GamStop cannot register or log in. |
| Responsible gambling | GamCare & BeGambleAware referrals | Free, confidential support is signposted in-product. |
| Player tools | Limits & reality checks | Deposit, loss, session limits and reality-check pop-ups. |
Swipe to see all columns
UK Licensed
Operating under UKGC licence 39483, held by AG Communications Limited.
Encrypted by Default
SSL/TLS protects login, deposits and withdrawals across the site.
RG Tools Built In
Limits, reality checks, time-out and self-exclusion are accessible from any logged-in page.
About - Frequently Asked Questions
A short reference for the most common questions about the company behind Magic Red Casino, our licensing position and how to get in touch.
Is Magic Red Casino UK-licensed?
Yes. AG Communications Limited holds UK Gambling Commission operating licence 39483, which covers remote casino activity for British players. Additional licences cover Malta and Sweden.
When did Magic Red Casino launch?
The brand was first launched in 2014 and has since been relaunched and modernised under Aspire Global. It is one of the longer-running UK-facing casino brands.
How do I contact Magic Red Casino?
There are several routes:
- Live chat inside your account (fastest response)
- Email: support@magicred.com
- Phone: +44 203 318 9367
- Help centre and FAQ for self-service answers
Where is the operating company based?
AG Communications Limited has its registered office in Malta. From there it operates Magic Red Casino under UK, Maltese and Swedish licences for the relevant markets.
Play With a UK-Licensed Operator
Now that you know who runs Magic Red Casino, you can sign up with confidence. Our welcome bonus, full game library and UK-compliant payments are just a click away.
18+ - Gamble Responsibly - Terms & Conditions Apply
